Waste Removal Belsize Park Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Belsize Park provides waste collection and related services. By making a booking, accepting a quotation, or allowing our operatives to begin work at your premises, you agree to be bound by these Terms and Conditions.

These terms apply to all domestic and commercial customers using our rubbish removal, waste collection, clearance and associated services within our operational area including Belsize Park and nearby locations.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, business or organisation requesting or receiving our services.

Services means any waste removal, rubbish clearance, collection, loading, transport, disposal or related services provided by us.

Waste means any items, materials, rubbish, junk, debris, furniture, appliances, garden waste or other items agreed to be removed as part of the Services, excluding any prohibited or hazardous materials not accepted by us.

Contract means the agreement between us and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by us.

Bookings and Service Requests

Customers may request Services by telephone, email or online enquiry. All bookings are subject to availability and our confirmation.

a. Quotations and estimates

Any price indication provided before an on-site assessment is an estimate only, based on the information supplied by the Customer. Final prices may vary depending on the actual volume, weight, access, parking conditions and nature of the waste presented on the day of collection.

Where possible, we will confirm an accurate quotation on arrival, once we have assessed the waste and site conditions. No obligation arises until the Customer accepts the quotation and authorises us to begin work.

b. Booking confirmation

A booking is considered confirmed when we have:

1. Agreed a date and arrival window with the Customer; and

2. Provided a verbal or written confirmation; and

3. Received any deposit or card details where required.

We aim to attend within the agreed timeslot, but all times are approximate and may be affected by traffic, delays at earlier jobs or circumstances beyond our control. We will take reasonable steps to inform the Customer of any significant delay.

Access, Parking and Customer Obligations

The Customer is responsible for providing safe, reasonable and lawful access to the property and the waste to be collected.

a. Access and parking

The Customer must arrange any necessary parking, permits, loading bay access or entry codes required to carry out the Services. Where parking charges apply, these may be added to the final invoice. If we are unable to park within a reasonable distance of the property, we may adjust the price to reflect extra labour time or refuse the job, treating it as a cancellation by the Customer.

b. Preparation of waste

Unless otherwise agreed, waste should be clearly identified and accessible. The Customer must ensure that no prohibited, hazardous, or sharp materials are concealed within bags, boxes or containers presented as general waste. We reserve the right to refuse any items that we consider unsafe, unlawful to carry, or not as described.

c. Authorisation

The Customer warrants that they are the owner of the waste or have full authority from the owner to arrange for its removal. The Customer further warrants that removal of the waste will not breach any lease, tenancy agreement, property title, planning restriction or other legal requirement.

Payments, Pricing and Invoicing

a. Pricing

Service charges are generally based on the volume and type of waste removed, labour time, access, and any additional services requested such as dismantling, packing or clearance from multiple levels. Any price structure or rate card provided is subject to change without prior notice, but the price agreed at the time of booking or quotation will apply to that specific job.

b. Payment terms

Unless otherwise agreed in writing, payment is due immediately on completion of the Services. We may require a deposit or card pre-authorisation to secure a booking.

We accept common methods of payment such as cash, debit card, credit card or bank transfer. For commercial customers, we may at our discretion offer invoicing terms, which will be specified separately. Where invoicing is agreed, payment is due within the period stated on the invoice.

c. Late or non-payment

If payment is not received when due, we reserve the right to charge interest on the outstanding amount at the statutory rate, and to recover any reasonable costs incurred in collection of the debt, including legal fees and administrative charges.

Cancellations, Rescheduling and Waiting Time

a. Customer cancellations

The Customer may cancel or reschedule a booking by giving us notice by telephone or email.

For standard residential bookings:

• If cancellation is received more than 24 hours before the agreed arrival window, no cancellation fee will normally apply.

• If cancellation is received less than 24 hours before arrival, we reserve the right to charge a late cancellation fee to cover lost time and scheduling costs.

For larger commercial or multiple-vehicle bookings, different cancellation terms may apply, which will be communicated at the time of booking.

b. Our right to cancel

We reserve the right to cancel or postpone a booking at any time if:

1. The information provided by the Customer is materially inaccurate or incomplete;

2. We are unable to safely access the property or waste;

3. The waste includes prohibited, hazardous, or excessive materials not previously declared;

4. Conditions on site pose a risk to health and safety; or

5. We are affected by events beyond our control, including extreme weather, vehicle breakdown or serious traffic disruptions.

Where we cancel due to our own operational reasons, we will offer to reschedule the Service at the earliest convenient time. We will not be liable for any indirect or consequential losses arising from such cancellation.

c. Waiting time

If our operatives are required to wait beyond a reasonable period due to the Customer not being ready, delays with access arrangements or other Customer-related causes, we may charge additional waiting time at our prevailing hourly or part-hourly rate.

Scope of Services and Excluded Items

We provide waste removal, rubbish clearance and related services within our service area. However, certain items and materials are restricted or excluded.

a. Hazardous and prohibited waste

Unless expressly agreed in advance, we do not accept or transport the following types of waste:

• Asbestos or materials containing asbestos;

• Clinical, medical or biological waste;

• Chemicals, solvents, oils, paints, corrosive substances or gas cylinders;

• Explosives, firearms, ammunition or fireworks;

• Large quantities of liquid waste;

• Any other waste classified as hazardous under applicable waste regulations for which we are not licensed.

If such materials are discovered among the waste to be collected, we may refuse to take them and may at our discretion terminate the Service, apply a surcharge for handling or waiting time, or both.

b. Heavy or difficult items

Certain heavy, bulky or fixed items may require specialist equipment or additional labour and may not be removable under a standard booking. We will inform the Customer of any additional charges or limitations before proceeding.

Waste Handling and Environmental Compliance

We are committed to lawful and responsible waste management. All waste collected will be transported to authorised facilities for reuse, recycling, recovery or disposal in accordance with UK waste regulations.

The Customer acknowledges and agrees that:

1. Ownership of the waste transfers to us only when it has been loaded onto our vehicle and paid for in full, unless otherwise required by law.

2. We may sort or segregate waste for reuse or recycling, and may choose the appropriate licensed facility for treatment or disposal.

3. We will use reasonable care to comply with all applicable laws and official guidance relating to waste transport, transfer notes, and Duty of Care requirements.

Where required, we will complete waste transfer documentation. The Customer must provide accurate information about the nature and origin of the waste to ensure legal compliance.

Customer Responsibilities and Indemnity

The Customer is responsible for:

• Providing accurate descriptions of the waste, including its type, volume and any hazardous properties;

• Ensuring that removal of the waste does not breach any third-party rights, property conditions or planning rules;

• Ensuring that no valuable or personal items are mixed with the waste to be removed.

The Customer agrees to indemnify us against any claims, losses, damages, fines or expenses arising from:

1. Misdescription of the waste or failure to disclose hazardous or prohibited items;

2. Breach of any law or regulation related to the waste or its removal;

3. Any claim by a third party alleging that the waste was not lawfully placed under the Customer’s control.

Liability and Limitations

a. Damage to property

We will use reasonable care and skill when carrying out the Services. However, the Customer acknowledges that waste removal can involve moving heavy or awkward items through tight spaces, staircases or doorways.

We will not be liable for damage to floors, walls, stairs, fixtures, fittings or driveways where:

• Such damage arises from the pre-existing condition, weakness or poor construction of the property or surface; or

• The Customer has requested that we proceed with a method of removal despite being advised that damage may occur.

The Customer should take reasonable steps to protect floors and surfaces, and to move any fragile items that may be at risk.

b. Loss of items

The Customer is responsible for ensuring that no items intended to be kept are left among the waste. We will not be responsible for any item removed as waste that the Customer intended to retain, unless due to our negligence and provided the Customer can prove ownership and value.

c. Overall limitation of liability

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.

Subject to the above, our total liability to the Customer in respect of all losses arising under or in connection with the Contract shall not exceed the total price paid or payable for the Services giving rise to the claim.

We shall not be liable for any loss of profit, loss of business, loss of opportunity or any indirect or consequential loss arising out of or in connection with the Services.

Delays and Events Beyond Our Control

We will not be liable for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by an event beyond our reasonable control, including but not limited to extreme weather, traffic incidents, vehicle breakdowns, industrial action, fire, flood or acts of government.

If such an event occurs, we will contact the Customer as soon as reasonably possible to arrange a new appointment or alternative solution where feasible.

Complaints and Dispute Resolution

If the Customer has any concerns or is dissatisfied with the Services, they should notify us as soon as possible, preferably on the day of the Service or within a reasonable period afterwards. We will investigate any complaint promptly and aim to reach a fair resolution, which may include repeating part of the Service, offering a partial refund, or another appropriate remedy where justified.

Nothing in this section affects the Customer’s statutory rights.

Data Protection and Privacy

We collect and process personal data such as names, contact details, addresses and payment information solely for the purposes of providing and administering our Services, handling bookings and complying with legal obligations.

Customer information will be kept secure and will not be sold to third parties. We may share necessary details with our staff, contractors, payment processors or authorised waste facilities where required to deliver the Services or comply with the law.

Amendments to These Terms

We may update or amend these Terms and Conditions from time to time. Any revised terms will apply to bookings made after the date on which the updated version is published or communicated. The version in force at the time of your booking will govern that Contract.

Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Customer and Waste Removal Belsize Park, are governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking or using our waste removal and rubbish collection services, you confirm that you have read, understood and agree to these Terms and Conditions.